Refund policy
Return & Refund Policy
Last updated: 23-Feb-2026
Thank you for shopping with Fabrica Prints, operated by Fabrica Fashion Ltd, a UK-based custom printed clothing store.
We specialise in high-quality print-on-demand apparel including t-shirts, hoodies, sweatshirts, polo shirts and personalised garments.
30-Day Return Window
We offer a 30-day return policy from the date you receive your order.
To be eligible for a return:
-
Item must be unworn, unused and unwashed
-
Tags must be attached
-
Item must be in original packaging
-
Proof of purchase is required
To request a return, contact us at:
📧 fabricasales@gmail.com
Returns must be approved before sending the item back.
Return Address:
Fabrica Fashion Ltd
Unit 4 Ajax Works
Herford Road
Barking
IG11 8DY
United Kingdom
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item is:
-
Damaged
-
Defective
-
Incorrect
Contact us within 48 hours with clear photos.
Once verified, we will:
-
Send a replacement free of charge, OR
-
Issue a full refund
Non-Returnable Items
As we operate a print-on-demand clothing business, the following items cannot be returned:
-
Personalised or custom-made products
-
Items ordered in the wrong size (unless faulty)
-
Sale items
-
Gift cards
-
Worn or washed items
Please review size charts carefully before purchasing.
Exchanges
We do not offer direct exchanges.
If you need a different size or item, please return the original (if eligible) and place a new order.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel within 14 days, provided the item is unused and not personalised.
Custom and personalised products are exempt under EU law.
Refunds
Once your return is received and inspected:
-
You will be notified of approval
-
Refunds are issued to original payment method
-
Processing time: up to 10 business days
If 15 business days pass after approval, contact us.
Shipping costs are non-refundable unless the item is faulty.